Last updated: September 2026

We want you to feel confident when shopping with ALYNORE. This Shipping & Returns Policy explains how orders are delivered, when returns may be accepted and how damaged or incorrect orders are handled.

1. Shipping Destinations

Available shipping destinations are shown during checkout.

Shipping availability may vary depending on the destination, fulfillment method and product availability.

2. Processing Times

Orders are prepared for shipment as soon as reasonably possible after payment is confirmed.

Processing times may vary during periods of high demand, holidays, promotions or other exceptional circumstances.

3. Delivery Estimates

Estimated delivery times are shown during checkout where available.

Delivery estimates are not guaranteed and may be affected by:

  • courier or carrier delays;

  • customs processing;

  • weather conditions;

  • high-volume periods;

  • local delivery conditions;

  • other circumstances outside our reasonable control.

4. Shipping Costs

Applicable shipping charges are displayed during checkout before an order is confirmed.

Shipping costs may vary based on destination, delivery method, order size or fulfillment channel.

5. Tracking Your Order

Where tracking is available, customers may receive tracking information after the order has been shipped.

Tracking updates are provided by the relevant carrier and may not appear immediately after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your delivery address, please contact us as soon as possible at:

hello@alynore.com

We cannot guarantee that shipping details can be changed once an order has entered fulfillment or has already been shipped.

7. Delayed or Lost Orders

If your order appears significantly delayed, please contact us so we can review the available tracking information and assist where possible.

ALYNORE is not responsible for delays caused by customs, carriers, incorrect delivery information or circumstances outside our reasonable control.

However, we will make reasonable efforts to assist customers with delivery-related issues.

8. Returns

Because ALYNORE satin bonnets are personal-use hair-care products, return eligibility may depend on the condition of the item and whether it has been worn, used or opened.

Where permitted by applicable law, eligible items may be returned if they are:

  • unused;

  • unworn;

  • in their original condition;

  • returned with original packaging where applicable.

For hygiene reasons, products that have been worn or used may not be eligible for return unless they are defective, damaged or otherwise covered by applicable consumer protection law.

9. Return Requests

To request a return, please contact:

hello@alynore.com

Please include:

  • your order number;

  • the item you wish to return;

  • the reason for your return;

  • photographs where relevant.

Please wait for return instructions before sending an item back.

10. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Please provide your order details together with clear photographs of the product and packaging.

After reviewing the issue, we may offer an appropriate resolution such as:

  • replacement of the item;

  • refund;

  • partial refund;

  • another suitable solution agreed with the customer.

The available resolution may depend on the circumstances of the order and applicable consumer rights.

11. Refunds

Approved refunds are issued to the original payment method where possible.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges may be non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

12. Return Shipping Costs

Unless otherwise required by law, customers may be responsible for return shipping costs when returning an item for reasons unrelated to an ALYNORE error or product defect.

If the return is caused by a damaged, defective or incorrect item, we will provide appropriate instructions after reviewing the request.

13. Purchases Made Through Third-Party Marketplaces

Products purchased through third-party marketplaces, including Amazon, are subject to the return, refund and shipping policies of the marketplace through which the purchase was made.

For marketplace purchases, please initiate the return or refund through the relevant marketplace account.

14. Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights that apply under relevant law.

Where applicable law provides stronger return, refund or cancellation rights, those rights will continue to apply.

15. Contact

For shipping, return or refund questions, please contact:

hello@alynore.com

Shipping & Returns – ALYNORE